Privacy Policy
1. Overview
Lumorow LLC ("Lumorow", "we", "us") operates this website. This policy explains what information we collect, how we use it, and the choices available to you.
Lumorow LLC is a limited liability company registered in Wyoming, United States, and is responsible for the personal information described in this policy.
2. Information we collect
We collect the following kinds of information:
- Information you provide. When you use our contact form or email us, we receive your name, email address, and the content of your message, along with anything else you choose to share.
- Account information. If Lumorow creates an account for you, we store your name, email address, and login credentials. Passwords are stored in encrypted form. If you sign in with Google, Google provides your name and email address to us; we never receive your Google password.
- Technical information. When you visit the site, our servers automatically record limited technical information, including IP address, browser type, device type, pages visited, referring page, the date and time of your visit, and approximate location derived from IP address.
- Cookies. See "Cookies and analytics" below.
We do not intentionally collect sensitive personal information, such as health or financial information, through this website. Please do not send it to us.
3. How we use information
We use information to:
- respond to your inquiries and provide free consultations;
- create and manage accounts for our partners and clients, and let you sign in;
- operate, maintain, and improve the website;
- protect the website and its users against spam, fraud, and abuse; and
- comply with legal obligations and enforce our Terms of Service.
We do not sell personal information, and we do not share personal information for targeted (cross-context behavioral) advertising.
4. Legal bases for processing
If you are in the European Economic Area, the United Kingdom, or another region with similar laws, we process personal information on the following legal bases:
- Contract. To respond to a consultation request at your request, or to provide an account or services under an agreement with you.
- Legitimate interests. To operate, secure, and improve the website, where those interests are not overridden by your rights.
- Consent. For optional cookies. You may withdraw consent at any time in our cookie settings.
- Legal obligation. Where processing is required by law.
5. Service providers
We rely on a small number of third-party service providers to run this website. Each provider receives only the information it needs to perform its service, processes it on our behalf and under our instructions, and is not permitted to use it for its own purposes.
- Website hosting. Our hosting provider stores the website and its data and processes the technical information your browser sends, such as IP address and browser type, in order to deliver pages and protect the site against abuse.
- Email delivery. Messages submitted through the contact form are delivered to our inbox by our email service provider, which processes your name, email address, and message content.
- Sign in with Google. If you choose "Continue with Google," Google shares your name and email address with us so we can verify your identity. Google's handling of your information is governed by the Google Privacy Policy.
- Analytics. If you allow analytics cookies, we may use an analytics provider to understand how visitors use the site, such as which pages are viewed and how visitors arrive. Analytics are not loaded unless you give consent.
We may also disclose information when required by law, or when necessary to protect the rights, property, or safety of Lumorow, our users, or others. If Lumorow is involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction, subject to this policy.
6. Cookies and analytics
The site uses cookies and similar technologies. Strictly necessary cookies keep the site working, for example to keep you signed in and to remember your cookie choices, and cannot be switched off. With your permission, we may also use preference cookies to remember settings such as language, and analytics cookies to measure how the site is used.
You can block, select, or allow optional cookies at any time in our cookie settings. If your browser sends a Global Privacy Control signal, we treat it as a request to reject optional cookies. You can also control or delete cookies through your browser settings.
7. Data retention
We keep personal information only as long as needed for the purposes described in this policy:
- Contact messages and related correspondence are kept for as long as needed to respond and to keep records of our business communications, then deleted or anonymized.
- Account information is kept while your account is active and deleted within a reasonable period after the account is closed, unless we must keep it to meet legal obligations or resolve disputes.
- Server logs are kept for a limited period for security and troubleshooting.
8. Data security
We use reasonable technical and organizational measures to protect personal information, including encrypted (HTTPS) connections, encrypted password storage, and restricted access to our systems. No method of transmission or storage is completely secure, however, so we cannot guarantee absolute security.
9. Your rights and choices
Depending on where you live, you may have the right to access, correct, delete, or restrict use of your personal information, to object to certain processing, to receive a copy of your information in a portable format, and to withdraw consent at any time without affecting processing that took place before withdrawal.
To make a request, contact us at [email protected]. We may need to verify your identity before responding, and we will respond within the time required by applicable law. We will not discriminate against you for exercising your rights.
If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.
10. Children
This website is not directed to children under 18, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will delete it.
11. International transfers
Information may be stored and processed in countries other than your own, including the United States. We use appropriate safeguards for such transfers, as required by law.
12. Links to other websites
This website may link to other websites and services, including the products listed on our Projects page, which may have their own privacy policies. We are not responsible for the privacy practices of sites and services we do not control, and we encourage you to review their privacy policies and terms before using them.
13. Changes to this policy
We may update this policy from time to time without notification. The effective date at the top of this page indicates when the most recent material changes were made. Please check the "Last updated" date and review this policy periodically to stay informed of how we handle your information.
14. Contact
Questions about this policy can be sent to [email protected].